Customer Reviews: Write A Review
Love this Family Tree! The family tree looks really sweet. I love it.
I bought this family tree photo charm when it on-sale and wait about 2 weeks, it is silver and in good quality. After that, I bought from Tinnivi every one or two weeks. They are worth it.
I love the design, looks exactly as the picture
Being able to personalize the charm made a beautiful gift so much more meaningful!
I ordered and also got these charms. They are so cute.
Highly recommand, if you buy, you will like it.
I am happy with my purchase , Thank you so much
Love it! Came out great. Ordering another
I was very pleased with my experience with your customer service and it made me comfortable to recommend your product or buy your product as a gift for friends and family knowing they would such caring support if needed .
Just lovely! Wish the words were a bit clearer. But nice for the buck
- Where is your company located?
- Our main office is in Los Angeles, California, while design is headquartered in Singapore, and our warehouses are in Asia countries.
- Is this a legit company?
- Please, rest assured that our company is both legal and formal. Lajerrio.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
- Do you have any retail locations?
- In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
- Are the stones real diamonds?
- Most of our rings are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.
- Will this jewelry turn my skin green?
- Of course NO, our s925 sterling silver jewelry won't turn your skin green. Please Note jewelry made of copper may turns your finger green, while those rings are made of 925 sterling silver, and the quality has been verified by International Institution SGS.
- For the plated jewelry, I worry the color will fade off.
- Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit 60 Days Return and One Year Warranty policy to learn more details.
- How do I make changes after my order has been placed?
- If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.
- Which payment methods do you accept?
- We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.
- How do you secure my payment information?
- Lajerrio is using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile we recommend you to use Paypal.
- Is my personal information kept private?
- Where do you ship to? How much of the shipping cost?
- We can ship our products to every place in the world with international logistics. The rates and shipping time differs from country to country, please visit Shiping & Delivery page for more information.
- How long until I receive my jewelry?
Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-7 business days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
- Will I have to pay customs duties, taxes or other fees?
- You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.
- What if I DON'T like my jewelry after receive it?
- Okay, DON'T worry about it. We promise an easy 60 days return policy. If you don't like the jewelry unused and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.
- What is your return policy?
- Currently we offer an easy, hassle-free 60 days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the purchase date. This is our 60 Days Return policy.
Get $5 Rewards with 3 steps from TINNIVI:
1 .Please upload photos that you are wearing the dress by order.
2. If your photos are approved, they'll be live on site. And you will get a $5 Rewards via Paypal within 1-7 working days.
3. The explanation and right to use the photos will be final in Tinnivi.com.
|Package Weight (g)||100.0000|
|Occasion||Gift for Baby & Baptism,Gift for Birthday,Gift for Graduation,Gift for Retirement,Gift for Wedding & Bridal|
|Metal Type||S925 Silver|
Customized service of this item is available, please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.
SGS: The world's largest and oldest product quality control and technical identification multinational company.
Test Report Results: 1. Silver(Ag): 935.7‰ 2. Nickel release: Pass
Orders & Payment
Shipping & Returns
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|US||UK||Inside Diameter||Inside Circumference|
How To Measure
1. Cut a piece of paper into a long thin strip.
2. Wrap the piece of paper around your knuckle, which is the largest point the ring will have to be able to get over.
3. Mark where the two ends of the paper first overlap with a marker.
4. Measure the length with a ruler.
5. Refer to ring size chart to determine what ring size is.
|Necklace Length (Inches)||Necklace Length (cm)||Style Name||Body Position|
|14”||35 cm||Collar||Fits close to neck|
|18”||45 cm||Princess||Hangs at the collarbone|
|20”||50 cm||Matinee||Reaches just pass the collarbone|
|22”||55cm||Matinee||Falls at or just above the top of the bust|
|24”||61 cm||Opera||Sits around the center of the bust|
|30”||76 cm||Rope||Drapes below the bust|