FREE SHIPPING OVER $45 & 30-DAY RETRUNS. EXTRA 15% OFF TODAY!

 

if you have already made a purchase

You can use Track Order to check the Tracking information of your order.

 
 

if you are considering a purchase

chat with online sales for more information before you purchase!

Email: [email protected]

   

Coupon Codes

Here you can find all Tinnivi coupon code to get extra discount. :-) Enjoy your shopping!


 

Released date: 2016.12.16, U.S. Eastern Time

Extra 15% OFF;
Expires in next 24 hours;
There is no minimum spending limit;
Each code can only be applied once;
Must login to apply.

FB05B7-I121-Z9SV15
FB3GHG-BLR5-DAII15
FBP2L5-7A1D-RSCN15
FBZIML-YJUE-QYD315
FB7HPT-A2QM-G0XR15
FBLTFQ-B5TV-ZJVN15
FBK036-RBHR-4TEV15
FBJOV6-78YS-EZ6G15
FBHZAN-K88P-Q0MA15
FB1PG7-NCQA-2EEG15


 

Released date: 2016.12.14, U.S. Eastern Time

Extra 16% OFF;
Expires in next 24 hours;
There is no minimum spending limit;
Each code can only be applied once;
Must login to apply.

FB7V5X-IZ1H-VWJV16
FBS5HC-J7U7-NNFS16
FBB3LH-VFAP-4RH016
FBUCG2-RWA1-M5AN16
FBUVDB-KXX3-6UUO16
FBYF58-MHL0-NE7A16
FBF65O-QMCQ-OB1U16
FBSMCM-GHNB-W3YJ16
FBKZCW-MGQ9-2RGE16
FBX61B-QJXB-GETK16
FBPR6M-6E4X-TS8116
FBA0PR-MUX4-BMGQ16
FBFVZN-9CW7-EWJG16
FBT107-01O7-67UN16
FBAJ1V-8DDA-51WO16
FBQVSD-QOBQ-42TW16
FBGUBJ-0KGX-5JZ016
FB6Q5F-VMOU-1VZX16
FB8V1E-Z0AM-HGOP16
FB4O7I-UKV2-AGPE16

Online help -

About Jewelry - +

1. How do I find my ring size?

Having trouble figuring out your ring size? Head on over to our Size Chart.

2. Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

3. Are the stones real diamonds? What is the material of the items?

Most of our items are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.

My Orders - +

1. How do I place an order?

Please click How to Order to learn how to place an order.

2. Why is my order taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product and checkout page.

3. How can I track my order status?

You can track your order through Order Tracking. If you have any other questions about your order, please Contact Us.

4. When will I receive my order?

*Total Delivery Time = Processing Time + Shipping Time
Free shipping + Processing Time: 16-24 business days
Standard Shipping + Processing Time: 11-17 business days
Expedited Shipping + Processing Time: 10-12 business days
All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Payment - +

1. What methods of payment do you accept?

We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being at present.

Delivery - +

1. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over $30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

2. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via Contact Us. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

3. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at Shipping & Delivery Policy.

Returns - +

What is your return policy?

For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click Forgot Your Password to reset your password. If it doesn't work, please Contact Us and we will reset the password for you.

3. Why is there no order in my account?

If your account was created after the order was placed, then your order won't be displayed in your account.

About Store - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Singapore, Guangzhou etc.

2. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

3. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.