if you have already made a purchase

You can use Track Order to check the Tracking information of your order.


if you are considering a purchase

chat with online sales for more information before you purchase!

Email: [email protected]


Tinnivi Shopping Sharing Reward Program

All Purchased Customers Can Participate In This Event

Activity content : From July 7th, all customers who purchase products from Tinnivi website only need to share pictures + text reviews of the product experience on their personal social accounts, or video + text reviews, and invite friends to participate in sharing content Evaluation, you can get the corresponding bonus, up to 200% of the order amount bonus. The deadline is July 31, 2021.

Activity requirements : All customers participating in the activity need to purchase products from Tinnivi website and submit picture/video + text reviews within 7 days after receiving the goods . On your commonly used social networking platforms, including any of the following platforms: Tik Tok, Facebook, WhatsApp, Instagram, Pinterest, Personal blog, publish pictures and texts or video +texts sharing on the platform. Receive corresponding rewards based on the number of shared favorable comments.If you are an internet celebrity, fashion blogger, and meet our cooperation requirements, you can enjoy additional cooperation rewards. For more information, you can contact us via email.

Reward scheme :

The number of interaction(praise&comment) people > 10, enjoy 20 % of the order amount reward (the reward amount does not exceed $50) ;

The number of interaction(praise&comment) people > 20, enjoy 50 % of the order amount reward (the reward amount does not exceed $100) ;

The number of interaction(praise&comment) people > 30, enjoy 100 % of the order amount reward (the reward amount does not exceed $200) ;

The number of interaction(praise&comment) people > 100, enjoy 200 % of the order amount reward (the reward amount does not exceed $300) ;

Cooperation steps :

1.Receiving our product and invite friends praise and comment your sharing. After completion, please contact Tinnivi's official email [email protected] , and we will verify whether the sharing link is qualified . If it meets the requirements of our company, it will be rewarded according to the above scheme. If the product sharing is too casual, the sharing content is rough and unqualified, and the same person is invited to evaluate repeatedly, we will have the right to cancel the award qualification.

2. If it is overdue and the sharing is not submitted within 7 days , or if the sharing of pictures or videos does not meet the reward conditions , our company has the right to cancel the reward and only provide quality assurance services as normal.

3.All customers who participated in this reward activity and received bonuses are deemed to agree to Tinnivi's use of your personally shared graphics, videos and links by default , and share the display with other customers on the Tinnivi website. Tinnivi reserves the right of final interpretation of this event. If you have any questions, please email us as soon as possible, [email protected], we will provide you with service as soon as possible.

4. You can also apply for rewards directly here. Please fill in your personal information, fill it out and send an email to us, we will show your application information and reward review status here.

List Of Participants And Rewards

Post URL Order Email Reward Review Status

Online help -

About Jewelry - +

1. How do I find my ring size?

Having trouble figuring out your ring size? Head on over to our Size Chart.

2. Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

3. Are the stones real diamonds? What is the material of the items?

Most of our items are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.

My Orders - +

1. How do I place an order?

Please click How to Order to learn how to place an order.

2. Why is my order taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product and checkout page.

3. How can I track my order status?

You can track your order through Order Tracking. If you have any other questions about your order, please Contact Us.

4. When will I receive my order?

*Total Delivery Time = Processing Time + Shipping Time
Free shipping + Processing Time: 16-24 business days
Standard Shipping + Processing Time: 11-17 business days
Expedited Shipping + Processing Time: 10-12 business days
All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Payment - +

1. What methods of payment do you accept?

We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being at present.

Delivery - +

1. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over $30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

2. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via Contact Us. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

3. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at Shipping & Delivery Policy.

Returns - +

What is your return policy?

For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click Forgot Your Password to reset your password. If it doesn't work, please Contact Us and we will reset the password for you.

3. Why is there no order in my account?

If your account was created after the order was placed, then your order won't be displayed in your account.

About Store - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Singapore, Guangzhou etc.

2. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

3. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.